Business Accounts

Sign Up for a Business Account and Save
For a limited time, we're offering an exclusive credit to new Business Accounts customers. Please contact our team today to learn more.
Contact the Business Accounts Team
Please call or email the Business Accounts Customer Care Team with any questions or concerns.

Phone:  1-877-485-5450
Hours: 10:00am to 6:00pm EST, Monday through Friday


What Is a Business Account?

If you're a business owner or office manager, a Business Account is the best way for you to quickly and conveniently restock the supplies your organization needs. We'll help you manage your orders, set up regular shipments, and answer any questions you might have along the way.

Why Should My Organization Open a Business Account?
Business Accounts offer great benefits that fit your organization's unique needs. Here's what you'll love:
  • No upfront charges; order on a net 30 basis
  • Orders processed for immediate shipment
  • Assign multiple authorized users to place orders
  • Shop a huge selection of products 
  • Free shipping at $49 or more
  • Free returns for up to a year after purchase
  • Award-winning customer service
  • No commitments, no additional fees

Who Is Eligible For a Business Account?
We offer Business Accounts to businesses, non-profits, and government organizations within the continental U.S. Due to shipping constraints, orders from Business Accounts cannot be shipped to Hawaii or Alaska at this time. Business Accounts may not be used by resellers or exporters.
How Do I Open a Business Account?
To open a Business Account, please download the application and fill in all information that applies to your organization. Email your completed application to BusinessAccounts@quidsi.com or fax to 1-888-466-1158. If applicable, please include your tax exemption form. We'll let you know within two business days if your account is approved. Once approval is granted, you'll receive your organization's account number and you can begin ordering!
How Do I Place an Order?
All customers must have a Business Account before placing an order. For more info, see How Do I Open a Business Account.  

To submit an order, email BusinessAccounts@quidsi.com or fax 1-888-466-1158. Please include the following with your order: account number, shipping address, and purchase order number (if applicable). You will receive an email confirmation within one business day. 

Any authorized users of your account may place orders. To authorize a new user, your account's primary contact or another authorized user must email BusinessAccounts@quidsi.com with the new user's name and information. 

What If a Product is Not Available?
We try our best to maintain consistent product availability, so we can ship your essentials right when you need them. But in the rare event that a product is out of stock, the item will be removed from the order and you will be notified. Unfortunately, we are unable to offer warranty plans or backordering for Business Account holders. Business Account holders cannot use gift cards as a method of payment.
How Do I Cancel or Change an Order?
Once you receive an email confirming your order, the shipping process has begun. Should you need to make any changes or cancel your order, please contact our Business Accounts team as soon as possible, at BusinessAccounts@quidsi.com or via phone at 1-877-485-5450.
What Payment Methods May I Use?
For Business Account holders, we offer net 30 payment terms, with full payment due within 30 days of order shipment. We accept two methods of payment: check or ACH/Wire Transfer.
What Happens After My Order is Placed?
Shortly after your order is placed, the user(s) who submits the order will receive a confirmation email which includes an invoice. 

The majority of items ship via UPS Ground for delivery on Monday through Friday. They will generally arrive within two business days. In the event your shipment is delayed, we will alert you as promptly as possible.

What Is Your Shipping Process?
Most orders are delivered in two business days, but exceptions may occur if the item(s) are not available in the fulfillment center nearest to your location, or if your item(s) ships directly from the manufacturer. Our Business Accounts team will note any expected delays in your confirmation/invoice email. We do not ship to PO boxes nor do we offer next-day delivery for Business Account holders.

We offer free shipping for orders greater than or equal to $49. A flat shipping fee of $7.99 applies for orders less than $49. Orders placed on Friday or around a major holiday may take longer than two days to arrive.

The following may result in delayed shipping or delivery:

  • Incorrect shipping address
  • Changing an order after it has been submitted
  • Carrier service delays (such as severe weather conditions)

If you are unavailable at the time of delivery, it is at the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature upon delivery, he or she will make three consecutive delivery attempts. 

Can I Take Advantage of Discounts and Promotions?
Business Accounts are not eligible for any promotional discounts. However, any sale prices are applicable.
How Do You Handle Sales Tax and Exemptions?
Sales Tax

For info on sales tax for Business Accounts, please refer to the U.S. Sales Tax FAQ.


Tax Exemption 

If your organization is tax exempt, it is your responsibility to make sure that your tax-exempt status is correctly recognized. Please email your completed tax exemption paperwork to our Business Accounts team at BusinessAccounts@quidsi.com. We can remove tax within 90 days following the order date. 

Once your tax exemption paperwork is received, any taxes accrued in the future will be automatically removed for up to two years or by the tax exemption paperwork expiration date (whichever comes first).

How Do I Make a Return?
Should you need to return any items from your purchase order, please email BusinessAccounts@quidsi.com with your invoice number, product(s) being returned, and reason for the return.

Upon receiving the returned item(s), we generally offer credits for the value of the item(s). Please inform us if you wish this credit to be applied to a future order or to the current order (in which case you will receive a revised invoice). We also offer refund checks upon request. 

Business Accounts Terms & Conditions
This Business Account Terms and Conditions (this "Agreement") governs your Business Account ("Account") and all purchases with Quidsi Inc. and/or its affiliates ("Quidsi"), the owner and operator of Diapers.com, Soap.com, Wag.com, YoYo.com, Casa.com and BeautyBar.com (these websites, along with any other websites owned and operated by Quidsi, the "Websites"). Please note that your use of this Account is also governed by our Terms of Use, our Terms and Conditions of Credit and our Privacy Policy, as well as all other applicable terms, conditions, policies, limitations, and requirements on the Websites, all of which (as changed over time) are incorporated into this Agreement.

In this Agreement, "you" and "your" refer to the corporations, organizations or parties who are the account holders, have an interest in the Account and agree to this Agreement. "We," "us," "our," and "Quidsi" refer to Quidsi, its employees, members, representatives, officers, agents, successors and assigns.

By creating an Account, you agree to the terms and conditions of this Agreement.

1. Account.  Your organization has an Account with us once an authorized individual associated with the organization completes the Business Account Application and the application is accepted by us.  This Account is intended for businesses and business-related organizations and may be used solely for business purposes.  In your application, you must designate one or more individuals who are authorized to place orders on behalf of the organization (each, an "Authorized User").  You may update your list of Authorized Users from time to time as necessary by communicating with us through tools we designate.  We are not responsible for unauthorized use of your Account.  Any Authorized User will have the ability to designate other individuals as an Authorized User and to administer and manage your Account. You will be responsible for all actions taken by Authorized Users.  You acknowledge that Authorized Users may have access to information from your Account, such as shipping addresses, payment methods, and order history. You agree that Quidsi is not responsible for, and will have no liability arising from, the disclosure of the information of your organization by an Authorized User.  If any Authorized User associated with your Account leaves your organization or is no longer authorized to purchase, approve or otherwise act on behalf of your organization, you are solely responsible for contacting Quidsi through tools we designate. Quidsi disclaims all liability for, and you are solely responsible for, any actions taken or purchases made prior to you notifying Quidsi that an Authorized User should no longer be authorized to make purchases.  
2. Representations, Warranties and Covenants.  You represent, warrant and covenant that:
a) you are using this Account for business purposes and you agree that you will not purchase any products from Quidsi for individual, personal, family or household use or for resale or export;
b) your organization is duly organized, validly existing and in good standing in the jurisdiction in which your organization is registered;
c) the individual entering into this Agreement on behalf of your organization has all necessary legal authority to bind you to this Agreement;
d) you have all requisite right, power, and authority to enter into this Agreement, perform your obligations, and grant the rights and authorizations in this Agreement;
e) any information provided or made available by you to Quidsi is at all times accurate and complete;
f) you and all your subcontractors and agents will comply with all applicable laws, rules, regulations, codes, orders and other requirements of governmental agencies ("Laws") in your performance of your obligations and exercise of your rights under this Agreement and with your purchase and use of any products from Quidsi;
g) all users designated by you as Authorized Users are authorized to purchase on behalf of your organization;
h) if your Account has a tax exemption certificate associated with it, any tax exempt purchase made from the Account are paid for with the organization's funds;
i) unless authorized by Quidsi, you will not use any product purchased from Quidsi in connection with, or to fulfill, a federal, state, or local government contract or subcontract, if doing so could subject Quidsi to any term, condition, obligation or other provision different from or in addition to the provisions of this Agreement;
j) you will use any products purchased from Quidsi as intended by the manufacturer and in compliance with all product information provided by the manufacturer; and
k) your purchase of products from us will not cause us to violate any Law.

3. Offers, Acceptance and Cancellation. All purchases made for your Account are through orders ("Orders") submitted to Quidsi via email, fax or telephone to a designated contact. When you send your Order to us, you have made a legally binding irrevocable offer to purchase goods. WE CANNOT GUARANTEE ORDER CANCELLATIONS. Any attempt to do so may result in charges to you for any losses suffered by us as a result, immediate closure of your Account and permanent loss of direct buying privileges.

4. Payments.  All payments for Orders are on a "Net 30" basis, with your full payment for the Order due to Quidsi within thirty (30) days following Quidsi's shipment of your Order.  Payments must be made by ACH transfer or check to the account or address designated by Quidsi in the invoice sent to you following your Order.  Whether you use ACH or check, order or invoice number must be included with your payment.  The use of post-dated checks is strictly prohibited. If your check is returned and not honored by the respective bank, we reserve the right to cancel your Order. In addition, a customary $25.00 administrative handling fee will be assessed to your Account and must be paid before any further shipments will be made to you. We further reserve the right to deny the use of checks as a form of payment in the future and may permanently close your Account. A printed order confirmation copy or invoice should be included with all Order payments.

You further agree to pay the collection costs of past due amounts, including court costs and attorneys' fees. Past due amounts are subject to an interest charge of 1.5% per month or the highest rate allowable by state law.

5. Responsibilities and Limitations of Liabilities.  You accept full responsibility for the monitoring and safeguarding of your Account. You will immediately notify Quidsi in writing, delivered via email and certified/return receipt requested U.S. mail, if you become aware of any loss, theft or unauthorized use of your Account; or any failure by you to receive a message from us indicating that an order was received and executed or any inaccurate information in your Account or transaction history.

If you fail to notify Quidsi immediately upon your knowledge when any of the above conditions occur, neither Quidsi nor any of its officers, directors, employees, agents, affiliates or subsidiaries can or will have any responsibility or liability to you or to any other person whose claim may arise through you for any claims with respect to the handling, mishandling or loss of any order. Under no circumstances, including negligence, shall Quidsi or anyone involved in creating, producing, delivering or managing Quidsi's services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Websites, the services provided by Quidsi or out of any breach of any warranty by Quidsi. This exclusion or limitation of liability will not apply to the extent that any applicable statute prohibits such exclusion or limitation of liability. To the extent that any applicable statute applies which modifies the above, Quidsi's liability shall not include any hypothetical gains or losses, and it is agreed that the trier of fact shall only consider the actual facts, or lack thereof, of the parties to this Agreement.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, QUIDSI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

The use and storage of any information, including, without limitation, the Account information, transaction activity and any other information or orders available on your personal computer is at your own risk and is your sole responsibility. You are responsible for providing and maintaining the communications equipment (including personal computers and modems) and telephone or alternative services required for accessing and using the Account, the Websites or related services, and for all communications service fees and charges incurred by you in accessing the Websites or related services.

6. Indemnification.  You agree to indemnify, defend and hold harmless us and our affiliates, and our and their respective officers, directors, employees, representatives and agents against any loss, claim, damage, settlement, cost, expense, tax or other liability (including, without limitation, reasonable attorneys' fees) (each a "Claim") arising from or related to (a) any breach of this Agreement, (b) any unlawful or improper use by anyone of any product ordered by you, or (c) your negligence or willful misconduct. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.

7. Trademarks. "Diapers.com", "Quidsi", "Soap.com", "Wag.com", "YoYo.com", "Casa.com" and "BeautyBar.com" and other marks indicated on our site are trademarks or trade dress of Quidsi in the United States and other countries. Quidsi's trademarks and trade dress may not be used in connection with any product or service that is not Quidsi's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Quidsi or the Websites. All other trademarks not owned by Quidsi that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Quidsi.

8. Copyright. All content included on the Websites, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Quidsi or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Quidsi and protected by U.S. and international copyright laws. All software used on this site is the property of Quidsi or its software suppliers and protected by United States and international copyright laws.

9. Termination of Services. You understand that Quidsi may at any time, at our sole discretion and without prior notice to you, prohibit or restrict your access to the use of your Account, the Websites or related services or your ability to purchase products. Quidsi may terminate your Account at any time for any reason and without prior notice to you. You are free to terminate your Account with Quidsi at any time for any reason, subject to the conditions of Section 3 herein. The closing of an Account will not affect the rights and/or obligations of either party incurred prior to the date the Account is closed.

10. Risk of Loss/Warranties/Returns. All items purchased from Quidsi are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.  The merchandise offered for sale by Quidsi is manufactured by third parties and to the full extent permissible by law, Quidsi disclaims all representations and warranties therein. Further, all sales are final and items can be returned to Quidsi only pursuant to the Return Policy located on the Websites. Problems or defects with such merchandise should be forwarded to the manufacturer of the merchandise.

11. Mispricing. Despite our best efforts, a small number of the items on our Websites may be mispriced. If we discover a mispricing, we will do one of the following:
  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

12. Monitoring and Recording Telephone Conversations and Email. For your protection and for the protection of Quidsi, and as a tool to correct misunderstandings, you understand, agree and authorize Quidsi, at its discretion, and without further prior notice to you, to monitor and record any or all telephone conversations between you and Quidsi and any of Quidsi's employees or agents and to monitor your electronic communications with Quidsi.

13. Legally Binding. You hereby agree that this Agreement and all the terms herein shall be binding upon you and your estate, heirs, executors, administrators, personal representatives, successors and assigns.

14. Extraordinary Events/Technical Difficulties. You specifically agree to hold Quidsi harmless from any and all claims, and agree that Quidsi shall not be liable for any loss, actual or perceived, caused directly or indirectly by government regulation, exchange or market regulation, suspension of trading, war, strike, equipment failure, communication line failure, system failure, security failure on the Internet, unauthorized access, theft or any problem, technological or otherwise, that might prevent you from entering or Quidsi from executing an order, or other conditions beyond our control. Furthermore, in a technical environment, should an error occur with respect to the tracking of any order or order entry, the true, actual and correct transaction or position will be restored. It is your responsibility to ensure account correctness and accuracy and to contact Quidsi immediately with any discrepancies.

15. The Laws of the State of Washington Govern/Assignment. This Agreement and its enforcement shall be governed by the laws of Washington and shall cover individually and collectively all accounts you may open with Quidsi and shall be binding upon you and your successors (whether by merger, consolidation or otherwise), heirs, executors, administrators and assigns. This Agreement shall inure to the benefit of Quidsi and its successors, assigns and agents. Quidsi may assign its rights and duties under this Agreement to any of its subsidiaries or affiliates without giving you notice, or to any other entity upon prior written notice to you.

16. Agreement to Arbitrate Controversies. Any dispute relating in any way to your use of your Account, visit to the Websites or to products you purchase through the Websites or via an Order shall be submitted to confidential arbitration in the state of Washington, except that, to the extent you have in any manner violated or threatened to violate Quidsi's intellectual property rights, Quidsi may seek injunctive or other appropriate relief in any state or federal court in the state of Washington, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

17. Waiver. Except as specifically permitted in this Agreement, no provision or condition of this Agreement can be, nor should be deemed to be, waived, altered, modified or amended unless agreed to in writing by an authorized officer of Quidsi.

18. Suggestions.  If you elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to your Account (including any related technology), we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner.

19. Amendments; Entire Agreement. YOU UNDERSTAND THAT YOUR USE OF YOUR ACCOUNT CONSTITUTES YOUR CONSENT AND AGREEMENT TO ABIDE BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. QUIDSI MAY AT ANY TIME REVISE THESE TERMS AND CONDITIONS BY UPDATING THE ACCOUNT AGREEMENT. YOU AGREE TO BE BOUND BY SUBSEQUENT REVISIONS AND AGREE TO REVIEW THE AGREEMENT PERIODICALLY FOR CHANGES TO THE TERMS AND CONDITIONS OF THE AGREEMENT. THE MOST UP TO DATE VERSION OF THE AGREEMENT WILL ALWAYS BE AVAILABLE FOR YOUR REVIEW ON THE WEBSITES. CONTINUED USE OF YOUR ACCOUNT AFTER SUCH CHANGES WILL CONSTITUTE ACKNOWLEDGMENT AND ACCEPTANCE OF SUCH AMENDMENT. 

20. Separability. If any provision or condition of this Agreement is held to be invalid or unenforceable by reason of any law, rule, administrative order or judicial decision by any court, or regulatory or self-regulatory agency or body, such invalidity or unenforceability shall attach only to such provision or condition. The validity of the remaining provisions and conditions shall not be affected thereby and this Agreement shall be carried out as if any such invalid or unenforceable provision or condition were not contained herein.
21. Headings are Descriptive. The headings of each provision hereof is for descriptive purposes only and shall not be deemed to modify or qualify any of the rights or obligations set forth in each such provision.

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