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      Home >>    Help Center >>   My 5 Faves
      My 5 Faves
      Customer Care Email:
      customercare@soap.com
      Customer Care:
      Phone: 1-800-762-7123 (SOAP123)
      Customer Care Hours:
      24 hours a day, 7 days a week

      What is the My 5 Faves Program?

      My 5 Faves is a great way to save every time you shop on Soap.com. Just pick your 5 favorite items, lock them in, and start saving 10% on your Faves every time you order at Soap.com. It's that simple!

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      Why did you create the program?

      This program is our way of giving loyal Soap.com customers a big shout out, 'Hey, thank you. We like you too. And by the way, we want you to enjoy shopping with us, over and over again.' Instead of making you sweat out a complicated rewards program, we are keeping it simple – and easy. Just pick your Faves and order. Then watch for your instant savings – starting with your second (2nd) Soap.com order and on every one after that – for as long as we have this program.

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      How does the My 5 Faves program work?

      Choose 5 of your favorite items from our gigantic Soap.com selection – one item per shopping department (i.e. one from Hair Care, one from Vitamins & Supplements, one from Diet & Fitness, etc...) for up to 5 departments in total. As soon as you lock in your Faves, you can start saving 10% on them every time you place a Soap.com order.

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      Can I use the My 5 Faves program for all your sites?

      The My 5 Faves program is currently available on Soap.com only.

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      Who is eligible to sign-up for the My 5 Faves Program?

      Anyone can sign up for the program. First, you'll need to create a Soap.com account (don't worry it's easy). Then, just pick out your Faves, place an order, and save instantly. Your savings start with your second (2nd) Soap.com order.

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      Can I add coupons and sales on top of my faves discounts for even bigger savings?

      You bet. The only promotions you can't combine with your My 5 Faves savings are new customer (first order) offers.

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      How long are my Faves locked in for?

      Your faves are locked in for a period of 90 days, starting from the time you hit the "lock in" button on your first Fave selection.

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      Can I swap out my Faves for new ones?

      Yes. You can break up with your Faves anytime after your lock-in period of 90 days is over – or simply keep the ones you've chosen by doing nothing after 90 days. Every 90 days you have the opportunity to switch up your Faves.

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      How long will the My 5 Faves program last?

      The program is currently slated to last until April 30th, 2012.

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      What happens if one of my Faves is out of stock or discontinued by the manufacturer?

      If one of your Faves is out of stock, please give our friendly customer care team a call at 1-800-762-7123. They can swap out your Fave manually for a brand new one. If your Fave is discontinued, we'll give you a heads up via email. This way, you can select a new Fave online.

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      Here are a few things about the program that are good to know:

      You can choose one item per department, from up to 5 departments
      My 5 Faves savings begin on your second (2nd) Soap.com order
      You CAN combine your Faves savings with on-site coupons and promotions
      You can't combine your Faves savings with our new buyer (first order) offers
      There's a maximum discount of $25 per order on your Faves
      There's a 90 day "lock in" period maximum total discount of $75 on your Faves, and a yearly (365 days from My 5 Faves signup) maximum discount of $300
      Other restrictions may apply. Soap.com reserves the right to alter, change, or cancel program parameters at any time.
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